Job Reference ID: INE0124SEOIT
Job Type: Fixed Term with potential for Permanent Full-time Contract.
Salary Range: £24,000 to £26,000 (Negotiable depending on skills, and experience)
Full Time Hours: 40 per week
Line Manager: Service Engagement Manager
INEQE Safeguarding Group is the largest independent Safeguarding Company in the UK and Ireland. Specialising in safeguarding children and vulnerable adults in the context of their lives, access to technology and use of social media.
We are at an exciting moment in the story of our growing company; with ambitious targets for our business, we are now seeking to hire a Service Engagement and IT Support Officer on a fixed term or permanent contract.
Embedded into our Service Engagement Team you will be responsible for delivering outstanding customer service, which includes technically refining and further shaping and delivering our service level help desk, listening posts and customer journey pipelines.
You will achieve success by ensuring service queries are dealt with in a timely and professional manner. Whether it be over phone, email, video call, inbound website forms or live chat, you will engage potential, new, and existing customers in a warm and professional manner. Alongside this, ensuring smooth access to our apps, training, resources, and support, all of which are delivered through our onboarding journey.
The Successful Candidate:
You will be an enthusiastic, self-motivated team player that thrives in a fast-paced and mission focused environment. Bringing a blended ability to connect with people. The successful candidate will demonstrate a real and tangible passion for what we do – help make people safer.
Responsibilities will include (but not limited to):
Essential Criteria Requirements
Desirable Requirements
Place of work
INEQE Safeguarding Group, Ocean House, Edgewater Road Belfast, BT3 9JQ. Applicants should note that this is an office-based role.
Hours of Work
8 hours per day (a working day is 9.00am-5.00pm or other mutual arrangement. There will also be, on occasion, some additional hours including post 5pm and weekend duties as required).
Equal Opportunities
Ineqe Safeguarding Group is an Equal Opportunities employer and is recognised as a Disability Confident Employer by the Department for Work and Pensions. We therefore welcome applications from all who meet our selection criteria.
If you would like to speak to our disability workplace champion or require an alternative format for the application, please contact us by phone – 02890232060 or email [email protected].
Access NI
Whilst a criminal record will not necessarily be a bar to being appointed, as the successful candidate will be part of our schools programme, they will be required to undergo and pass enhanced vetting through AccessNI..
The AccessNI Code of Practice can be found at: https://www.nidirect.gov.uk/publications/accessni-code-practice
Benefits
The following benefits are enjoyed by our permanent team members:
Safeguarding Commitment
INEQE Safeguarding Group are committed to ensuring that all children and young people are protected from harm and exploitation and can thieve and grow. This is especially so for children and young people who come into contact with our business.
Our culture is built upon a Safeguarding First approach in everything we do. As such, the company has a zero-tolerance approach to child abuse.
Our commitment extends to all staff, whether full or part-time and all associates, with whom the company engage from time to time.
Safeguarding is everyone’s responsibility and therefore all staff are required to adhere to this commitment and to strictly comply with our safeguarding and other relevant policies.
Any breach of this commitment will be treated as gross misconduct under our Code of Conduct.
Employees will be expected to:
How to Apply
We will review candidates on a rolling basis, so the sooner the better!
To apply, applicants MUST complete ALL the following steps. You will need to visit the jobs section on our website (failing to do so will mean you are unlikely to follow the correct procedure):
Applicants who do not comply with this may not be considered.