Job Type: Fixed Term or Permanent Full-time Contract.
Salary: £20,000 to £25,000 (Negotiable salary depending on skills, and experience)
Full Time Hours: 40 per week
Line Manager: Head of Service and Safer Schools
We are at an exciting moment in the story of our growing company; with ambitious targets for our business, we are now seeking to hire a Service Engagement Officer on a fixed term or permanent contract.
Embedded into our Service Engagement Team you will be responsible for delivering outstanding customer service, which includes technically refining and further shaping and delivering our service level help desk, listening posts and customer journey pipelines. You will achieve success by ensuring service queries are dealt with in a timely and professional manner. Whether it be over phone, email, video call, inbound website forms or live chat, you will engage potential, new, and existing customers in a warm and professional manner. Alongside this, ensuring digital access to our apps, training, resources, and support, all of which are delivered through our onboarding journey.