Job Type: Fixed Term or Permanent Full-time Contract.
Salary: £20,000 to £25,000 (Negotiable salary depending on skills, and experience)
Full Time Hours: 40 per week
Line Manager: Head of Service and Safer Schools
We are at an exciting moment in the story of our growing company; with ambitious targets for our business, we are now seeking to hire a Service Engagement Officer on a fixed term or permanent contract.
Embedded into our Service Engagement Team you will be responsible for delivering outstanding customer service, which includes technically refining and further shaping and delivering our service level help desk, listening posts and customer journey pipelines. You will achieve success by ensuring service queries are dealt with in a timely and professional manner. Whether it be over phone, email, video call, inbound website forms or live chat, you will engage potential, new, and existing customers in a warm and professional manner. Alongside this, ensuring digital access to our apps, training, resources, and support, all of which are delivered through our onboarding journey.
Who are INEQE?
INEQE Safeguarding Group is the largest independent Safeguarding Company in the UK and Ireland. Specialising in safeguarding children and vulnerable adults in the context of their lives, access to technology and use of social media.
Innovative and unique, INEQE is an ethical business formed in 2011 with a diverse staff team. With over 250 years combined experience, our culture is built upon a Safeguarding First approach in everything we do!
The Successful Candidate:
You will be an enthusiastic, self-motivated team player that thrives in a fast-paced and mission focused environment. You will bring a blended ability to connect with people while technically refining and further developing our service support systems. All fused together with a real and tangible passion for what we do – help make people safer.
Responsibilities will include (but not limited to):
Essential Criteria Requirements
Place of work
Ineqe Safeguarding Group, Ocean House, Edgewater Road Belfast, BT3 9JQ
Hours of Work
8 hours per day (a working day is 9.00am-5.00pm or other mutual arrangement – there will also be, on occasion, some additional hours including post 5pm and weekend duties to be agreed as required).
Ineqe Safeguarding Group is an Equal Opportunities employer and welcomes applications from all who meet our selection criteria.
Whilst a criminal record will not necessarily be a bar to being appointed, as the successful candidate will be part of our schools programme, they will be required to undergo and pass enhanced vetting through AccessNI.
The AccessNI Code of Practice can be found at: https://www.nidirect.gov.uk/publications/accessni-code-practice
The following benefits are enjoyed by our permanent team members:
INEQE Safeguarding Group are committed to ensuring that all children and young people are protected from harm and exploitation and can thrive and grow. This is especially so for children and young people who come into contact with our business.
Our culture is built upon a Safeguarding First approach in everything we do. As such, the company has a zero-tolerance approach to child abuse.
Our commitment extends to all staff, whether full or part-time and all associates, with whom the company engage from time to time.
Safeguarding is everyone’s responsibility and therefore all staff are required to adhere to this commitment and to strictly comply with our safeguarding and other relevant policies.
Any breach of this commitment will be treated as gross misconduct under our Code of Conduct.
Employees will be expected to:
How to Apply
We will review candidates on a rolling basis, so the sooner the better!
To apply, applicants MUST complete ALL of the following steps. You will need to visit the jobs section on our website (failing to do so will mean you are unlikely to follow the correct procedure):