This position is now closed
Full Time – Fixed Term or Permanent Contract.
Line Manager: Head of Service and Safer Schools
Salary: £19,000 – £24,000 (pro rata)
Full Time Hours: 40 per week
Due to growth and demand expected within our business we are now seeking to hire a Service Engagement Technician on a fixed term or permanent contract to provide support to our existing team.
Embedded into our Service Engagement Team you will be responsible for delivering outstanding customer service, which includes technically refining and further developing our service level help desk, listening posts and customer journey pipelines. You will achieve success by ensuring service queries are dealt with in a timely and professional manner. Whether it be over phone, email, video call, inbound website forms or live chat, you will engage potential, new and existing customers in a warm and professional manner. Alongside this, ensuring digital access to our apps, training, resources and support, all of which are delivered through our onboarding journey.
INEQE Safeguarding Group is the largest independent Safeguarding Company in the UK and Ireland. Specialising in safeguarding children and vulnerable adults in the context of their lives, access to technology and use of social media.
Innovative and unique, INEQE is an ethical business formed in 2011 with a diverse staff team. With over 250 years combined experience, our culture is built upon a Safeguarding First approach in everything we do!
The Successful Candidate:
You will be an enthusiastic, self-motivated team player that thrives in a fast-paced and mission focused environment. You will bring a blended ability to connect with people while technically refining and further developing our service support systems. All fused together with a real and tangible passion for what we do- help make people safer.
Responsibilities will include:
Essential Criteria Requirements:
Regular salary reviews are conducted and staff who meet our productivity targets are rewarded.
The successful candidate can expect to be supplied with top-of-the range equipment and will benefit from 28 days annual leave (full-time, pro-rata for part-time working), which increases with service.
As a company we strive to develop our staff and a training budget is available to ensure that staff can undertake relevant training.
The Directors have been keen to develop a family environment within the business and this ethos underpins our team spirit.
The following benefits are enjoyed by our team:
To apply, please send your current CV together with a covering letter explaining why you want to work at INEQE Safeguarding Group.
Alongside your CV and letter, all candidates MUST submit a copy of our Equal Opportunities monitoring Form, which can be found below.
Please submit your documents to [email protected]
Pay: Up to £24,000 Dependent upon skills and experience.
Ineqe is an Equal Opportunities employer and welcomes applications from all who meet our selection criteria.
INEQE Safeguarding Group are committed to ensuring that all children and young people are protected from harm and exploitation and are able to thieve and grow. This is especially so for children and young people who come into contact with our business.
Our culture is built upon a Safeguarding First approach in everything we do. As such, the company has a zero-tolerance approach to child abuse.
Our commitment extends to all staff, whether full or part-time and all associates, with whom the company engage from time to time.
Safeguarding is everyone’s responsibility and therefore all staff are required to adhere to this commitment and to strictly comply with our safeguarding and other relevant policies.
Any breach of this commitment will be treated as gross misconduct under our Code of Conduct.
Employees will be expected to:
- Read and be familiar with our policies and procedures
- Be able to identify the signs and symptoms of abuse
- Know who you should make reports to if you have concerns about a child or young person.
To enable you fulfil these commitments, the Company will provide relevant training. This will include but is not limited to Level 1 Safeguarding.
Whilst a criminal record will not necessarily be a bar to being appointed, as the successful candidate will be part of our ‘Safer Schools’ programme, you will be required to undergo and pass enhanced vetting through AccessNI.
The AccessNI Code of Practice can be found at: