This position is now closed
Full Time – Fixed Term or Permanent Contract.
Line Manager: Head of Service and Safer Schools
Salary: £19,000 – £24,000 (pro rata)
Full Time Hours: 40 per week
Due to growth and demand expected within our business we are now seeking to hire a Service Engagement Technician on a fixed term or permanent contract to provide support to our existing team.
Embedded into our Service Engagement Team you will be responsible for delivering outstanding customer service, which includes technically refining and further developing our service level help desk, listening posts and customer journey pipelines. You will achieve success by ensuring service queries are dealt with in a timely and professional manner. Whether it be over phone, email, video call, inbound website forms or live chat, you will engage potential, new and existing customers in a warm and professional manner. Alongside this, ensuring digital access to our apps, training, resources and support, all of which are delivered through our onboarding journey.
INEQE Safeguarding Group is the largest independent Safeguarding Company in the UK and Ireland. Specialising in safeguarding children and vulnerable adults in the context of their lives, access to technology and use of social media.
Innovative and unique, INEQE is an ethical business formed in 2011 with a diverse staff team. With over 250 years combined experience, our culture is built upon a Safeguarding First approach in everything we do!
The Successful Candidate:
You will be an enthusiastic, self-motivated team player that thrives in a fast-paced and mission focused environment. You will bring a blended ability to connect with people while technically refining and further developing our service support systems. All fused together with a real and tangible passion for what we do- help make people safer.